Suggestions and Grievances

We always try to provide a high quality service but, inevitably, we sometimes fail to meet our own high standards. If this is your experience please let us know so that we can learn by the mistake.
We operate an in-house complaints procedure to deal with your complaints, If you wish to make a complaint, please phone or write to our Practice Manager who will take details of your complaint and explain the complaint procedure to you. A written acknowledgement will be sent to you within 2 days of your complaint.

We have a formal complaints procedure, which follows national guidelines. We will always try and resolve problems quickly and efficiently.

A full investigation will be carried out including all the individuals involved and you will be contacted by our Practice Manager.A response will be sent to you within 2 weeks (please note this may take a little longer if there are several aspects, but you would be informed).

We have to respect our patients confidentiality and if a complaint has been raised on behalf of someone else we would seek their consent to investigate this.

At the end of this we would hope that all matters have been resolved, if however you feel they have not the following is available for you to seek advice and support.

ICAS

The Independant Complaints Advisory Service (ICAS) is able to give you advice and support and they maybe contacted on 0845 456 1082. Website: www.dh.gov.uk

NHS England

Telephone: 0300 311 22 33
Email nhscommissioningboard@hscic.gov.uk

Postal Address:
NHS Commissioning Board
PO Box 16738
Redditch
B97 9PT

If the Healthcare Commission is unable to conclude matters to your satisfaction, cases can be referred to the Ombudsman at:
Office of the Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP Tel: 0845 015 4033. Website: www.ombudsman.org.uk